Privacy Policy

Last Updated: July 2025

Welcome to NusaFinds (hereinafter referred to as “we,” “us,” or “our”), operating at https://nusafinds.online. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website and use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with a seamless shopping experience, we may collect the following types of information:

  • Personal Identification Information: When you register an account, place an order, or contact us, you may provide us with your name, email address, shipping address, and phone number.
  • Transaction Information: We collect details related to your purchases, including the products you bought, order value, and payment method. Please note, your payment card details are processed directly by our secure payment partners (like Stripe or PayPal), and we do not store this sensitive information on our servers.
  • Browse and Device Information: We automatically collect data about how you interact with our site, such as your IP address, browser type, pages visited, and time spent on pages. This is done through cookies and similar technologies to improve our website.
  • Communications: When you subscribe to our newsletter or contact customer service, we collect your email address and the content of your communications.

2. How We Use Your Information

Your information is used for the following specific purposes:

  • To Fulfill Your Orders: To process your payments, manage your orders, and ship products to your address.
  • To Provide Customer Support: To respond to your inquiries, requests, and handle any issues, including returns or refunds.
  • For Marketing and Promotions: With your explicit consent, we will send you emails about new products, special offers, and other updates we think you’ll like via our marketing platform, Omnisend. You can opt-out at any time by clicking the “unsubscribe” link in any of our marketing emails.
  • To Improve Our Services: We analyze user behavior with tools like Google Analytics to understand how our website is used, allowing us to enhance site functionality, product offerings, and the overall user experience.

3. Information Sharing with Third Parties

We do not sell your personal data. We only share your information with trusted third-party partners who help us operate our business and provide services to you. These partners are bound by strict confidentiality agreements. Our main partners include:

  • Payment Processors: Such as Stripe or PayPal, to securely process your payments.
  • Logistics & Shipping Partners: To deliver your orders to your specified address.
  • Marketing & Analytics Partners:
    • Google Analytics: To analyze website traffic and user engagement.
    • Omnisend: To manage our email and SMS marketing campaigns.
  • Spam Detection Services: Visitor comments, if any, may be checked through an automated spam detection service.

We may also disclose your information if required by law or to protect the legal rights and safety of our company, our customers, or the public.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your Browse and shopping experience. Cookies are small data files stored on your device. We use them for purposes such as:

  • Essential Functions: Remembering items you’ve added to your shopping cart and keeping you logged in.
  • Performance & Analytics: Helping us understand how visitors interact with our website.
  • Marketing: Allowing us to show you relevant advertisements and offers.

You can manage or disable cookies through your browser settings, but please note that this may affect the functionality of our website.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. For example, if you create an account, we will retain your profile information as long as the account is active. Specifically, order information will be retained for a longer period (e.g., several years) to comply with tax and accounting regulations.

6. Your Rights Over Your Data

You have the following rights regarding your personal information:

  • Right to Access & Correct: You can access and update your account information at any time by logging in. You can also request a copy of the personal data we hold about you.
  • Right to Deletion: You can request that we erase your personal data, subject to certain exceptions (e.g., data we are obliged to keep for administrative, legal, or security purposes).
  • Right to Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

  • Email: lanqiservices@outlook.com

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