Shipping Information

At NusaFinds, we strive to deliver your orders in a timely and reliable manner. This page provides detailed information about our shipping process, delivery times, costs, and tracking options to help you stay informed about your purchase.

Delivery Coverage

We currently ship to the following countries/regions in Southeast Asia:

• Singapore
• Malaysia
• Thailand
• Indonesia
• Philippines

If your location is not listed, please contact our customer service at lanqiservices@outlook.com for further assistance.

Shipping Timeframes

Delivery times vary depending on your location and the shipping method selected. Here are the estimated delivery periods after your order is processed:

Note: Shipping times are estimates and may be affected by factors such as customs clearance, public holidays, or unforeseen logistics delays. Processing time (1–2 business days) is not included in the delivery timeframe.

Order Processing

• Orders placed before 12:00 PM (Singapore Time, GMT+8) will be processed on the same business day.
• Orders placed after 12:00 PM or on weekends/public holidays will be processed on the next business day.
• You will receive an order confirmation email once your purchase is confirmed, and a shipping notification with tracking details once your order is dispatched.

Shipping Costs

Shipping costs are calculated based on the weight, size, and type of your ordered products, as well as your delivery location. The following are starting base rates for standard shipping to each region. Please note that actual shipping fees may vary depending on the specific products in your order (e.g., heavier, larger, or special-category items may incur additional charges). You can view the exact shipping fee during checkout before completing your payment.

• Singapore: Starting from SGD 5.99
• Malaysia: Starting from MYR 15.00
• Thailand: Starting from THB 250.00
• Indonesia: Starting from IDR 150,000
• Philippines: Starting from PHP 300.00

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package using the following steps:

1. Click on the tracking link provided in your shipping confirmation email.
2. Enter your tracking number on the logistics partner’s website (e.g., Ninja Van, J&T Express, LWE).
3. Check the real-time status of your delivery, including estimated arrival date.

If you encounter issues with tracking, please contact us at lanqiservices@outlook.com with your order number and tracking ID.

Customs and Duties

For international shipments (between Southeast Asian countries), customs duties, taxes, or import fees may apply depending on local regulations. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.

We recommend checking with your local customs office for more information on applicable fees before placing your order.

Shipping Restrictions

Certain items are subject to shipping restrictions due to size, weight, or local regulations. These include:

• Hazardous materials (e.g., flammable items, chemicals)
• Oversized items (e.g., large furniture, bulky equipment)
• Perishable goods (e.g., food items with short shelf lives)

If your order contains restricted items, we will notify you via email and may adjust or cancel the order if delivery is not possible.

Missing or Damaged Packages

If your package is marked as delivered but you haven’t received it, or if it arrives damaged:

1. Check your delivery location (e.g., mailroom, front porch, or with neighbors) for the package.
2. Contact our customer service at lanqiservices@outlook.com within 3 business days of the delivery date, including your order number and photos of the issue (if damaged).
3. We will investigate the matter with our logistics partners and assist in resolving the issue promptly.

Need Help?

For questions about shipping, tracking, or delivery issues, please reach out to our customer service team at lanqiservices@outlook.com. We’re here to help ensure your order arrives safely and on time!

— The NusaFinds Team